Terms of Service

visor.media

Effective: 2026-09-19

Welcome to visor.media. We make images, video, audio and short films with AI systems, from the
material you give us. These Terms are the agreement between you and us about using that service.
Please read them — signing in, or using any generation feature on visor.media, means you accept
them.

In these Terms, "visor.media", "we" and "us" mean HKD VISOR STUDIO, the business that operates the
service. "You" means the person using it. Section 14 says who we are and how to reach us.

1. Accepting these terms

Signing in is how you agree. When you sign in, or click the button that confirms your agreement,
you enter into a binding contract with us on these Terms. There is no other way to start using the
service, and no separate signature is needed.

You must be 18 or older. You must be at least 18, or the age of majority where you live,
whichever is higher. If you are below that age you may use the service only with the supervision and
consent of a parent or legal guardian, who is then responsible for your use of it.

These Terms travel with the other two documents. The Privacy Policy and the Refund Policy
published on visor.media form part of this agreement. Where they give more detail than these Terms,
that detail applies.

2. The service

What we do. visor.media generates images, video, audio, music videos and short films from what
you supply: a description in words, and — depending on what you are making — images, video or audio
that you upload. The result is delivered to you online.

It is delivered entirely through the website. There is nothing to install and nothing is shipped
to you. The service works in a current mainstream web browser on a computer, phone or tablet, and
the interface adapts to your screen. You can install visor.media to your device's home screen as an
app if you prefer.

You pay with credits. Credits are the unit you spend on each piece of work. Section 4 explains
how they work and how you buy them.

How a job runs. You fill in a form, the page shows you the exact number of credits the job will
cost and an estimate of how long it will take, and you submit. The credits are deducted when you
submit. Your job joins a queue, runs on our systems, and the result appears on the job page and in
your Library, where you can download it. We notify your device when a job finishes, if you have
turned notifications on.

Download and keep your own copy. We do not promise long-term access to the files we generate for
you. Download your work and keep your own copy as soon as you receive it. If we change how long we
keep generated files, we will give at least 30 days' notice in your account and on the visor.media
home page so that you have time to download them. This does not affect records of your purchases and
your credit history, which we keep as described in the Privacy Policy.

Availability. We do not run to a fixed maintenance schedule. When we do maintain or update the
system there may be a short interruption, usually under two minutes, during which you can still view
and download everything you have already made — only new jobs pause. If the system restarts while
one of your jobs is running, a job that already finished rendering is delivered normally, and a job
that had not finished is either queued to run again or marked as not completed, with credits
returned automatically. We never mark a job complete when there is no result.

3. Your account and how you sign in

There is no sign-up form. You cannot register an account on visor.media by filling in a form, and
we do not offer one. An account comes into existence only when you sign in successfully with a
third-party provider — Google or Apple. That sign-in is what creates the account. We may add
further sign-in providers over time; each one appears on the sign-in page when it does.

We never see your password. Password handling is done entirely by our authentication provider. We
do not store your password and we do not store an encrypted copy of it.

You may add a password later. Once your account exists you can set a password in Settings. It is
an additional way in, never the way an account is created. Setting or changing it requires proof that
the account is yours, which comes from a successful sign-in within the previous few minutes.

Forgotten your password? Sign in with your provider. Signing in with any of the providers above
gets you back into your account, and you can then set a new password in Settings. **We never send
password-reset emails, and we will never ask you to click a reset link in an email.** Any message
claiming to be a password reset from visor.media is not from us.

Your account is yours to look after. You are responsible for keeping your sign-in details secure
and for everything done through your account. If you think someone else has access, sign out of all
devices from Settings — it ends every open session immediately — and contact us. Changing your
password also ends your other sessions.

Accurate information. Give us accurate contact and payment information when you buy credits.

One account, one set of records. visor.media and visor.vn are operated as separate services with
separate customer records. An account on one is not an account on the other, and credits, libraries
and settings are not shared between them, even if you use the same email address at both.

4. Credits, prices and payment

Credits are what you spend. Credits are the unit used to pay for work on visor.media. Credits are
not money and not a currency. They have no cash value, cannot be transferred or given to anyone else,
and cannot be withdrawn — except where the Refund Policy says otherwise.

Buying credits. You buy credits in packs on the Credits page. **Today PayPal is the only payment
method on visor.media.** Packs are priced in US dollars, and the page shows you the price of each pack and
the number of credits it adds before you buy. You can only buy a pack that is on the list at that
moment; we do not accept an arbitrary amount.

The price you see is the price you pay. The amount shown at checkout is the total. We do not add
fees at the end.

Your card details never reach us. Payment is completed on PayPal's own pages. We never see and
never store your card or bank details. What we keep is the record of the purchase itself: the amount,
the transaction reference, the pack you bought and the date.

Credits arrive as soon as the payment succeeds, and are added exactly once — a payment cannot be
credited twice.

The price of a job is fixed when you submit it. The number of credits shown on the form before
you press submit is the number deducted, not an estimate. A job that takes longer than expected does
not cost more. If you do not have enough credits, the job is refused there and then: nothing is
created and nothing is deducted.

Bonus credits. Some packs include bonus credits, and the amount is stated on the pack. Bonus
credits are a gift that comes with the pack. They are not part of what you paid for, have no cash
value and do not expire. When you use the service we deduct the credits you paid for first, and only
draw on bonus credits once the paid ones are used up. The Refund Policy sets out the only four
situations in which bonus credits are taken back.

Refunds. The Refund Policy published on visor.media governs refunds in full, including the
automatic return of credits when a job fails, the **full refund of a completely unused pack within 14
days**, the 14-day buy-back of unused credits, and what happens when a payment is refunded or
reversed. Please read it — it is part of this agreement.

Who processes the payment. Purchases are processed by our payment partners — currently PayPal. We
may also sell through a merchant of record, in which case that partner's checkout terms and tax
handling apply to the payment step.

Taxes. The price shown is the final amount payable and includes any taxes that apply. Where the
law of your country requires you to account for import, sales or value-added tax on a service bought
from abroad, that obligation is yours.

5. What you upload and what you create

What you upload

You keep ownership of it. The prompts, images, video, audio and source material you upload stay
yours.

You give us permission to use it to do the job. You grant us a non-exclusive, royalty-free,
worldwide licence to store, process and use that material for the purpose of generating the content
you asked for. We do not use it for anything else, and we do not train AI models on your content.
The third-party AI services that process text — and, in some tools, images — handle that traffic
under API terms that do not permit using it to train their models.

You promise you have the right to upload it. You represent and warrant that you hold all rights,
copyright and permissions in everything you upload.

Faces and voices need consent. For any image, video or audio containing the face, voice or
recognisable likeness of a real person, you represent and warrant that you are that person, or that
you have that person's consent for exactly the use you are asking us to make of it. This is the most
important promise in these Terms and we rely on it completely.

We keep a record of that promise. We may retain your input material, the record of your request
and the record of your acknowledgement for as long as we need to handle complaints, comply with
lawful requests from the authorities and protect the legitimate interests of everyone involved. The
record of your acknowledgement is kept even after you delete content or close your account. The
Privacy Policy sets out exactly what is kept, and for how long.

What you create

The output is yours to use. To the extent the law allows, we assign to you ownership of — or the
right to commercialise — the images, video, audio and films generated from your account, once you
have paid for them.

AI output is not unique. Because the AI systems we use are probabilistic, output generated for you
may resemble or coincide with output generated for someone else from a similar prompt or similar
input. You cannot claim an exclusive right against another user over a coincidental resemblance of
that kind, and neither can they against you.

Whether AI output is protected by copyright at all varies by country. We make no promise about
that, and you should take your own advice if it matters to you.

You are responsible for what you publish. Deciding to publish, distribute or commercialise
something you made here is your decision and your responsibility. Section 10 explains the limits of
ours.

6. AI-generated content and labelling

Everything made here is made by AI systems. That is the product, and you should treat every
output as AI-generated content.

We mark what we make, in the file's metadata. Every image, video and audio file we deliver carries
a standard provenance tag recording that it was produced or altered by AI systems. The tag records
only how the file was made — **it does not contain your prompt, your account or anything
identifying you.** Supported file types are PNG, JPEG, MP4 and WAV; files we cannot mark are counted
and reviewed rather than silently passed. We never re-encode your file to add the tag.

Be aware that this mark does not always survive. Most social platforms re-encode what you upload,
and re-encoding strips metadata. We are telling you this plainly rather than letting you assume a
label is travelling with your file when it may not be.

Labelling when you publish is still your responsibility. When you make content generated or edited
on visor.media available to the public — including posting it on social media — you are responsible
for applying a clearly recognisable label saying that it is AI-generated. A growing number of
countries require this by law, and several platforms require it in their own rules. The metadata tag
above helps, but it is not a substitute: once the file has left our systems we cannot label it for
you.

Watermarks are a separate, optional tool. visor.media offers a watermarking tool where you
supply the text or logo, choose where it sits and how strong it is, and apply it to an image or video
yourself. It is charged in credits like any other job. **We do not stamp a watermark on your work
automatically**, and there is no visor.media branding burned into anything we generate for you.
Whether you use it is entirely your choice, and not using it does not reduce your labelling
responsibility above.

7. Acceptable use

You must not use visor.media to create, distribute or help create any of the following.

Content that harms a real person.

• Deepfakes impersonating a person, an authority or an organisation without their written consent.
• Content that defames, slanders or degrades the dignity of another person.
• Any use of another person's face, voice or recognisable likeness without their consent, in any form

  and for any purpose.

• Content featuring the face or voice of a person under 18, unless you are their parent or legal

  guardian and the content breaks none of the other rules here.

• Sexual or sexually suggestive content, or content that violates human dignity — in particular where

  it uses a real person's face or voice. Non-consensual sexual imagery is treated as the most serious
  breach of these Terms.

Unlawful content.

• Content depicting or promoting child sexual abuse or exploitation. We report this to the

  authorities.

• Extreme violence, incitement to hatred or violence, and discrimination on grounds including race,

  religion, ethnicity, nationality, sex, sexual orientation or disability.

• Propaganda for war or terrorism, and content that promotes or assists a terrorist act.
• Fabricated content presented as fact in order to deceive — including false claims about elections,

  public health or a named person or organisation.

• Anything unlawful where you are, or where the content will be published.

Infringing content.

• Images or video that directly use trademarks, logos or copyrighted characters, or the likeness of a

  public figure, for unauthorised commercial purposes without the necessary rights.

Fraud and deceptive advertising.

• Advertising for prohibited products, fraudulent services, gambling or unlawful multi-level

  marketing schemes.

• False claims about what a medicine, supplement or treatment does.
• Content made to impersonate a business in order to defraud its customers.

Attacks on the service.

• Reverse engineering, unauthorised scraping or data extraction, interference with our API traffic,

  or overloading our systems.

• Circumventing the limits, checks or payment mechanics of the service, or using it through an

  account that is not yours.

Also: you must not resell access to your account, and you must not present the service as your
own.

8. Moderation, reports and enforcement

How we check. We publish the list of prohibited content above, and you agree to it when you use
the service. Compliance is supported in three ways: automated screening that flags content and
accounts showing signs of a breach; human review of reports we receive; and rate limits that cap how
many jobs an account runs at once and how quickly it can submit. Rate limits act on the number and
speed of requests only — they do not read or assess what you are making.

Reporting content. **Anyone — including people with no visor.media account — can report content
or ask for it to be removed, by writing to contact@visor.media.** A report should give:

1. a link to the content, or a description good enough to identify it;
2. the reason for the request and what it is based on;
3. contact details so we can reply; and
4. any supporting documents.

We confirm we have received your report and tell you the outcome through the same channel you used.
If you disagree with the outcome you can ask us to look again at the same address, saying what you
disagree with. Nothing in this procedure limits your right to take the matter to a court or a
regulator.

How long we take. Counted from when we receive a report containing the information above — not
from when we acknowledge it:

For a complex matter we may extend once, by up to 7 further working days, and we tell you why before
the original deadline passes; for personal-data requests and security complaints the extension is
once, by up to 15 days. Working days exclude Saturdays, Sundays and public holidays in Vietnam. Time
spent waiting for information we have asked you for does not count towards the resolution deadline.
Requests from a competent authority to block or remove content are actioned within 24 hours.

What we may do. Depending on how serious a breach is, we may do one or more of the following: block
or remove the content; suspend the account temporarily or terminate it; block access from a source
showing signs of attack or abuse; return credits for a failed job; and cooperate with the authorities
where they make a lawful request.

We may filter or remove content immediately where it shows signs of a serious breach, without
notice beforehand.

Suspension and termination for breach. If you break these Terms we may suspend your account
temporarily or terminate it. When we do, we tell you what the breach was and what it is based on. If
we had to act immediately — to prevent harm or unlawful conduct, or because a competent authority
required it — we tell you within 3 working days of acting. **You can respond, give us information and
documents, and ask us to reconsider.**

Repeat breaches. An account with 5 breaches in 30 days, or 10 in 90 days, is suspended for between
7 and 30 days. An account suspended three times is terminated permanently. Non-consensual sexual
content leads to permanent termination from the second breach.

Cooperation with the authorities. We provide information and activity logs to competent
law-enforcement authorities when they make a lawful request in connection with an investigation.

9. Privacy and your data

The Privacy Policy published on visor.media sets out what we collect, why, who else processes it,
where it is processed, how long we keep it and what rights you have. It is part of this agreement.

Four points matter enough to repeat here.

• Images of faces and recordings of voices are sensitive personal data. They are central to what

  this service does, and we process them only to make what you asked for.

• We do not sell your personal data, and we do not share it for advertising or marketing.
• We use no third-party analytics, advertising or behavioural tracking.
• You can ask us to delete your data at any time by writing to contact@visor.media. Deleting an

  item in your Library removes it from your list but does not delete it from our systems — only a
  deletion request does that.

10. Disclaimer and limitation of liability

The service is provided "as is" and "as available". We do not warrant that AI output will be
perfect, wholly accurate, free of technical faults, or fit for any particular commercial purpose of
yours. AI systems are probabilistic: the same request can produce different results, and a result can
be wrong, odd or unusable. Check what you get before you rely on it.

You are responsible for the output you use. You are responsible for publishing, distributing,
commercialising or otherwise using what you make here. We disclaim liability for any claim, lawsuit,
copyright dispute or penalty arising from your use of content you generated.

Interruptions and data loss. We are not liable for interruption of the service, or for loss of
uploaded or generated files, caused by network faults, incidents at a third-party infrastructure
provider, cyber-attacks beyond our control, or events of force majeure. This is why we ask you to
download and keep your own copies.

Limit on what we owe. Where a dispute is recognised by law, the maximum we will pay you is the
total amount you paid us in the three months immediately before the incident. **This limit does not
apply to liability that the law does not allow to be excluded or limited — including liability for
death or personal injury caused by negligence, and for fraud — and it does not restrict any rights
you have under the consumer-protection law that applies to you.**

Indemnity. If someone brings a claim against us because of content you uploaded or published — in
particular a claim that you did not have the rights or the consent you promised in Section 5 — you
will cover our reasonable costs and any amount we are held liable for. This does not apply to the
extent the claim results from our own breach of this agreement.

11. Changes to the service and to these terms

The service changes. We add, change and withdraw features, and we may change what a job costs in
credits. Prices and credit costs are always shown before you submit or buy, so a change never applies
to something you have already paid for.

These Terms change too. We may update them to reflect changes in the service or in the law.
**When we change them in a way that affects your rights or obligations, we ask you to accept the new
version the next time you use the service** — you will see the updated document and a button to
accept it. We publish the effective date on the document itself. If you do not accept a new version
you can stop using the service and end your contract, and your rights under the Refund Policy are
unaffected.

Small corrections — fixing a typo, clarifying wording that does not change meaning — are published
without re-asking.

Withdrawing the service. If we discontinue visor.media altogether we will give reasonable notice
and the Refund Policy governs what happens to credits you have not used.

12. Ending your account

You can leave at any time. Stop using the service, and file a termination notice from **Settings →
End service** in your account, or by writing to contact@visor.media. Because we have to be sure it is
really you, termination notices are taken only through those two routes, and the in-account form asks
you to sign in again first and to confirm explicitly. Filing the notice gives you a reference you can
track.

Termination takes effect when you send the request — not when we confirm it. We acknowledge within
3 working days and finish processing within 7 working days, both counted from when we receive the
request. Our acknowledgement is a record-keeping step, not a condition.

Jobs already running are finished and delivered. You are not charged anything further for them.
Download your work before you close the account.

Credits you have not used. When your account ends, for whatever reason, we refund the amount
corresponding to the part of the service you have not used. The Refund Policy sets out how that is
calculated, what may be deducted, and the 30-day deadline.

Deleting your data is a separate request. Closing your account does not by itself delete your
content. Say so in your termination request, or write to contact@visor.media separately. The Privacy
Policy explains exactly what is deleted, what we are required to keep, and how long it takes.

We can end it too, under Section 8, if you breach these Terms.

What survives. Sections 5 (the promises you made about what you uploaded), 10 (disclaimer and
liability), 13 (governing law) and any payment obligation outstanding at the time survive the end of
this agreement.

13. Governing law and disputes

Governing law. These Terms are governed by and construed in accordance with the law of the
Socialist Republic of Vietnam, and by the international conventions Vietnam is a party to.

Your local consumer rights still stand. If you are a consumer, this choice of law does not take
away the protection of mandatory consumer-protection rules of the country where you live. Where those
rules give you more than this agreement does, they apply.

Talk to us first. If something goes wrong, write to contact@visor.media. Most things are settled
that way, and we would rather settle them that way. Section 8 sets out how quickly we reply.

If that fails. If we cannot reach agreement within 30 days, the dispute goes to a competent court
in Vietnam. **Nothing here prevents you, as a consumer, from bringing proceedings in the courts of the
country where you live, or from complaining to a consumer authority or an out-of-court dispute
resolution body there, where the law gives you that right.**

English is the language of this agreement. These Terms are published in English and translated
into other languages for convenience. Where a translation differs from the English text, the English
text governs this agreement.

14. Who we are and how to reach us

HKD VISOR STUDIO

• Website: visor.media
• Email: contact@visor.media
• Registered address: 32/233 Nguyen Duc Canh Street, An Bien, Hai Phong, Vietnam
• Telephone: 0931226166 — this is the registered business telephone number, not a support line.

  It is not staffed for customer enquiries. Please use the email address above.

Email is our support channel, our complaints channel and our channel for content-removal reports.
Write to contact@visor.media for anything: a question, a problem, a refund, a data request, or a
report about content on the service.